§1 General Information
1. the owner of the website www.davhonmeble.pl is DAVHON Furniture - Pamela Ponitka, based in Mąkoszyce 100A, 63-507 Kobyla Góra, NIP: 5140357897.
2 The site allows you to place orders for upholstered furniture, including beds, mattresses, sofas, armchairs and corners.
§2 Placing orders
1 Orders are placed via a form available on the website.
(2) In order to complete the order, the customer is required to provide the data necessary for delivery: name, surname, address, telephone number and e-mail address.
(3) Placing an order is tantamount to acceptance of these regulations.
4. After placing an order, the Customer receives an „Order Confirmation” at the email address provided, along with details of the product(s) ordered and a description of the delivery process. Information about the estimated production time for the ordered product appears in the shopping cart before the order is placed. These estimated times are also available next to each product under the „Add to Cart” button.
§3 Payment and sales documents
1. Payment for the order is made in cash upon delivery, via Przelewy24 online transfers, or by traditional bank transfer—as agreed upon on a case-by-case basis.
2 A fiscal receipt is issued by default.
(3) At the request of the customer, after prior notification, an invoice is issued.
§4 Delivery
(1) Products are delivered to the address indicated by the Customer. Expected delivery date means the date when the goods are handed over to the carrier.
(2) The cost of delivery is determined individually for each product and is displayed when you select „Cash on delivery”.
(3) The customer should check the shipment in the presence of the courier. If damage is found, it is recommended to write a damage report.
(4) In the event that the Customer confirmed the agreed date of delivery, and then did not take delivery through his own fault (non-attendance, lack of contact, cancellation of the order after earlier confirmation of delivery), the Seller has the right to charge the Customer for the cost of the transport incurred. These costs correspond to the actual expenses of the Seller related to the organization of delivery and return of the shipment, and the Customer undertakes to pay them at the request of the Seller.
§5 Right of withdrawal from the contract and cancellation of the order
(1) In accordance with the Law of May 30, 2014 on consumer rights, a customer who is a consumer has the right to withdraw from a contract concluded at a distance within 14 days from the date of receipt of the product, without giving any reason.
2. Withdrawal from the contract requires the submission of a statement by the customer by e-mail to the address: biuro@davhonmeble.pl or in the form of in writing to the address of the Seller's registered office.
(3) The right to withdraw from the contract is not available in the cases specified in Article 38 of the Law on Consumer Rights, in particular with regard to contracts in which the subject of performance is a non-refabricated product, made to the Customer's specifications or serving to meet his individualized needs.
(4) In the case of effective withdrawal from the contract, the Seller shall return the payments made to the Customer immediately, no later than 14 days from the date of receipt of the statement of withdrawal from the contract, subject to the right to withhold reimbursement until receipt of the returned product or delivery by the Customer of proof of its return, whichever event occurs first.
(5) In the case of products made to the customer's individual order, the execution of the order begins after the order is placed, which may involve the Seller incurring certain material and preparation costs.
(6) The customer has the right to cancel the order without cost within 5 (five) working days from the date of its placement, provided that the product has not yet been shipped.
(7) In the case of cancellation of an order after the expiry of the time limit indicated in paragraph 6, and before shipment of the product made to the individual order of the Customer, the Seller has the right to charge the Customer for the costs actually incurred and documented in connection with the preparation of the implementation of the order.
(8) The costs referred to in paragraph 7 may include, in particular, the costs of purchasing materials, production preparation and other reasonable costs incurred directly in connection with the execution of the contract in question.
(9) In the case of orders with a form of payment „cash on delivery”, the receivables referred to in paragraph 7 may be claimed by the Seller on the basis of a separate demand for payment.
§6 Complaints
(1) Complaints should be submitted by email to: biuro@davhonmeble.pl.
(2) The complaint should include the customer's data, order number, description of the reported defect and photos showing the problem.
(3) Complaints are processed within the time limit 14 days From the date of their receipt.
4. Exercising the warranty does not exclude, limit, or suspend the Customer’s rights under the provisions governing nonconformity of goods with the contract.
§7 Protection of personal data
1 The administrator of the personal data of the Customers is DAVHON Furniture - Pamela Ponitka.
(2) Customers' personal data are processed for the purpose of order processing and obligations under the law. The data may be transferred to entities cooperating with the Seller to the extent necessary for order processing, payment processing, delivery and operation of the online store.
(3) The customer has the right to inspect his data, correct them and request their deletion.
4. Detailed information regarding data processing can be found in the Privacy Policy.
§8 Final provisions
1 DAVHON Furniture reserves the right to change the content of the regulations.
(2) In matters not covered by these regulations, the provisions of the Civil Code and the Law on Consumer Rights shall apply.
(3) Any disputes shall be settled by the competent common court in accordance with the applicable provisions of Polish law.