§1 General Information
1. the owner of the website www.davhonmeble.pl is DAVHON Furniture - Pamela Ponitka, based in Mąkoszyce 100A, 63-507 Kobyla Góra, NIP: 5140357897.
2 The site allows you to place orders for upholstered furniture, including beds, mattresses, sofas, armchairs and corners.
§2 Placing orders
1 Orders are placed via a form available on the website.
(2) In order to complete the order, the customer is required to provide the data necessary for delivery: name, surname, address, telephone number and e-mail address.
(3) Placing an order is tantamount to acceptance of these regulations.
(4) Upon receipt of the order, the customer receives an “Order Confirmation” at the e-mail address provided by the customer, along with details of the ordered product(s) and a description of the delivery process. Information about the expected date of production of the ordered product(s) appears in the shopping cart before the order is placed. These deadlines are also available next to each product under the “Add to cart” button.
§3 Payment and sales documents
(1) Payment for the order is made in cash on delivery or by bank transfer - according to individual arrangements.
2 A fiscal receipt is issued by default.
(3) An invoice will be issued at the customer's request, upon prior notification.
§4 Delivery
(1) Products are delivered to the address specified by the customer, according to the agreed date.
(2) The cost of delivery is determined individually for each product and is displayed when you select “Cash on delivery”.
(3) The customer is obliged to check the shipment in the presence of the courier. If damage is found, it is recommended to write a damage report.
(4) In the event that the Customer confirmed the agreed date of delivery, and then did not take delivery through his own fault (no attendance, no contact, cancellation of the order after earlier confirmation of delivery), the Seller has the right to charge the Customer for the cost of the transport incurred. These costs correspond to the actual expenses of the Seller related to the organization of delivery and return of the shipment, and the Customer undertakes to pay them at the request of the Seller.
§5 Right of withdrawal from the contract and cancellation of the order
(1) In accordance with the Law of May 30, 2014 on consumer rights, a customer who is a consumer has the right to withdraw from a contract concluded at a distance within 14 days from the date of receipt of the product, without giving any reason.
(2) Withdrawal from the contract requires a statement by the customer electronically (to the e-mail address of the Seller) or in writing.
(3) The right to withdraw from the contract is not available in the cases specified in Article 38 of the Law on Consumer Rights, in particular with regard to contracts in which the subject of performance is a non-refabricated product, made to the Customer's specifications or serving to meet his individualized needs.
(4) Refunds shall be made within 14 (fourteen) days from the date of receipt by the Seller of the returned goods.
(5) In the case of products made to the customer's individual order, the execution of the order begins after the order is placed, which may involve the Seller incurring certain material and preparation costs.
(6) The customer has the right to cancel the order without cost within 5 (five) working days from the date of its placement, provided that the product has not yet been shipped.
(7) In the case of cancellation of an order after the deadline indicated in paragraph 6, and before shipment of the product, the Customer shall be obliged to cover the costs incurred by the Seller in connection with the preparation of the implementation of the order, in the amount of 15% of the value of the ordered product.
(8) The amount indicated is a lump sum to cover costs associated with, among other things, the purchase of materials, preparation of the product for the order and other operating costs incurred by the Seller.
(9) In the case of orders with a form of payment „cash on delivery”, the Seller shall have the right to claim the amounts referred to in paragraph 7 by a separate demand for payment.
§6 Complaints
(1) Complaints should be submitted by email to: biuro@davhonmeble.pl
(2) The complaint should include: customer data, order number, description of the defect and photos.
(3) Complaints are processed within 14 working days of receipt.
§7 Protection of personal data
1 The administrator of customers' personal data is DAVHON Furniture - Pamela Ponitka.
(2) The data are processed only for the purpose of processing the order and are not shared with third parties, with the exception of companies delivering the goods.
(3) The customer has the right to inspect his data, correct them and request their deletion.
(4) Details of data processing can be found in the Privacy Policy.
§8 Final provisions
1 DAVHON Furniture reserves the right to change the content of the regulations.
(2) In matters not covered by these regulations, the provisions of the Civil Code and the Law on Consumer Rights shall apply.
(3) Any disputes shall be settled by the competent common court in accordance with the applicable provisions of Polish law.