Returns and complaints

We care about the highest quality of our furniture and customer satisfaction. However, if the ordered product does not meet expectations or is defective, the customer may exercise the right to withdraw from the contract or file a complaint.

§1 Withdrawal from the contract

1. In accordance with the Law of May 30, 2014 on consumer rights, the customer has the right to withdraw from the contract concluded remotely within 14 days from the date of receipt of the order, without giving any reason.
2. To exercise the right to cancel the contract, the Customer may fill out the form below, use the appropriate option in the Customer Portal, or send an email to the following address: biuro@davhonmeble.pl.
3. When submitting a request via email, the Customer should provide the order number, first and last name, and a statement of withdrawal from the contract.
4. After receiving the confirmation, the Customer should send the goods back to the address: DAVHON Furniture - Pamela Ponitka, Gajowa 2F, 56-500 Syców.

§2 Return Conditions

1. The product must not bear traces of use beyond a simple check of its nature, features and function.
2. Furniture should be properly protected for transport, preferably in its original packaging.
3. The customer shall be liable for any diminution in the value of the goods resulting from the use of the goods beyond what is necessary to ascertain their nature, characteristics and functioning.

§3 Reimbursement of funds

1. Refunds will be made within 14 days of receipt of the returned goods or confirmation of shipment.
2. The return will be made by the same payment method used to make the purchase, unless the customer agrees to another form of return.
3. The cost of returning the goods shall be borne by the customer.

§4 Complaints

1. If the product received is damaged, has a defect or does not comply with the order, the customer has the right to file a complaint.
2. To file a complaint, the Customer may fill out the form below, use the Customer Portal, or send an email to: biuro@davhonmeble.pl.
3. When submitting a report via email, the customer should provide the order number, a description of the problem, and photos of the product and any damage, if possible.
4. The seller will consider the complaint within 14 days of receipt.
5. If the complaint is accepted, the customer has the right to repair the product, replace it with a new one, reduce the price or cancel the contract if the defect is significant.

§5 Products excluded from the right of withdrawal

1. The right of withdrawal does not apply in the case of furniture made to the Customer's individual order, in particular, including selected dimensions, fabric, color or configuration, as well as products personalized according to the Customer's guidelines.

§6 Contact

1. In matters relating to returns and complaints, the Seller can be contacted at the following address: DAVHON Furniture - Pamela Ponitka, Mąkoszyce 100A, 63-507 Kobyla Góra, e-mail: biuro@davhonmeble.pl.